For your existing customer App
Voice channel is broken
SmartCom’s transformative technology enhances your call handling, combatting declining connection rates and security vulnerabilities.
86%
86% 67%
67% 72%
72%
Solutions
Protect Your customers from Vishing and Smishing Fraud
Money is being lost every minute to fraud. Smartcom is eradicating two major avenues contributing to this statistic. Specifically Vishing and Phishing fraud. A reduction in reports or a reduction of the fraud itself reduces the overhead cost of investigations, protect customers and your reputation from the adverse consequences of criminal activity.
Make significant savings by upgrading your CX
Large call centres report an average of 10% first time connection rate, this is costly. Receiving a call from an unrecognised number is a nuisance. Smartcom delights customers, informing them, empowering them, and engaging them with the brand. That’s why most of the time, they pick up first time.
Empower your sales team by unlocking their contact rates by 80%
Imagine the paradigm shift in call experience when customers pick up knowing who they are picking up to. Your agents may find it similar to an inbound scenario and they will not be shackled to 10% contact on dial attempts either. By adding a human touch, familiarity, security and transparency to the call screen, both customers and agents are likely to connect and engage in a more meaningful call.
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